AI customer service platform
AI support that speaks your customer's dialect
Chat, calls, email, WhatsApp, Facebook, and Instagram all land in one inbox. AI answers what it can and passes the rest to your team with the full history attached.
By the numbers
- Channels in one queue
- 6
- Languages your AI speaks
- 17
- Arabic dialects supported
- 4
- Voice accents to choose from
- 25
The 23:41 problem
Most messages arrive when nobody is at a desk
Evenings, weekends, the hour before a flight. The message lands either way — what happens in the next minute decides whether the customer waits for you or buys somewhere else.
Without Nateq
Office hours23:41
A customer asks where their order is, on WhatsApp.
08:15
The first agent opens the inbox the next morning and starts at the top of a queue.
08:32
The order number is somewhere between the store, the courier, and a spreadsheet.
09:04
The reply goes out. The customer ordered from someone else before midnight.
9h 23m
to a first reply — and the sale was decided long before it arrived.
With Nateq
Always on23:41
The same question lands on WhatsApp.
23:41
Nateq answers in the dialect the customer actually wrote in, not textbook Arabic.
23:41
It reads the order status from your systems and sends the tracking link.
23:42
The thread is tagged and closed — or handed to your team for the morning with the full history attached.
60s
or less, every night and every weekend, across all six channels at once.
An illustration, not a benchmark — the first column runs on whatever your team's hours are.
See where every channel landsOmnichannel
Every channel unified in one intelligent inbox
Customers pick the channel. Your team works one queue, with every past conversation attached.
- Live Chat
- Calls
Where Nateq is different
What's built and shipping today
Dialects
Speaks the local dialect
Gulf, Egyptian, and Moroccan Arabic. US and UK English. More languages besides, each with its own accent.
Voice
Voice built in, not bolted on
AI phone agents with recording, transcription, and summaries on the same stack as chat.
6 channels
One inbox, one history
Chat, voice, email, WhatsApp, Facebook, and Instagram share a single queue and customer timeline.
At cost
Carrier-cost voice pricing
Phone minutes billed at carrier cost plus a small margin, with no AI markup on international calls.
GDPR
Documented data handling
Every subprocessor listed, deletion timelines published, encrypted in transit and at rest.
Smart ticketing
Tickets that sort themselves
Tickets arrive tagged, prioritized, and assigned. Your team starts working instead of triaging.
Ticket Management
Every request, organized and tracked
Turn messages from any channel into structured tickets that are prioritized by urgency and routed to the right team so nothing drops.
- Auto-create tickets from chat, email, Facebook, and Instagram.
- Smart priority based on content and SLA.
- Custom fields and tags for your workflow.
- Collision detection shows when a teammate is already in the ticket.
Article Management
Write once, help thousands of customers
Rich, searchable articles in a powerful editor that embeds images, videos, and code while tracking which articles resolve tickets and which need a refresh.
- Rich text editor with media embeds and formatting.
- Article analytics for views, ratings, and tickets deflected.
- Version history and draft workflow for teams.
- AI-suggested articles from common ticket topics.
Task Automation
Fewer clicks and more resolutions, every day
Tagging, assignment, and first replies happen the moment a ticket matches a rule. It adds up to hours back every week.
- Trigger-based rules for tickets, status changes, SLA warnings, and more.
- Auto-tag and categorize by message content and channel.
- Scheduled follow-ups, reminders, and status updates on autopilot.
- Conditional logic with AND/OR branching for complex scenarios.
Getting started
Answering by this afternoon
No migration project, no professional services engagement. Drop in one script tag, connect the channels you already use, and point it at the help content you have already written.
- 1
Drop in the widget
One script tag on your site. Live chat starts working before you have finished reading this page.
- 2
Connect your channels
WhatsApp, email, Instagram, Facebook, and your phone number land in the same queue. Most take a few minutes to connect.
- 3
Point it at what you know
Your help articles and past conversations become the answers. Nothing to write from scratch.
No credit card. Setup takes about five minutes.
<script>
window.NateqConfig = { configId: "YOUR_CONFIG_ID" };
</script>
<script async src="https://widget.nateq.io/embed.js"></script>Integrations
Plays well with your stack
10 native integrations, plus Zapier for another 5,000+ apps. Your CRM, billing, and shipping data show up next to the conversation.
HubSpot
CRM
Salesforce
CRM
Slack
Communication
Microsoft Teams
Communication
Google Workspace
Productivity
Notion
Productivity
Asana
Project Management
Trello
Project Management
Jira
Project Management
Zapier
Automation
Trust and compliance
Built for teams who have to answer to a security review
The questions procurement asks, answered on the page rather than in a follow-up call.
GDPR aligned
Documented data handling, published deletion timelines, and a request process that does not go through support.
Every subprocessor listed
A current list of who touches your data and what they do with it. No unnamed third parties.
Encrypted in transit and at rest
TLS on every connection, encryption at rest on every store, scoped access for every internal service.
Public status page
Live platform status and incident history, open to anyone — including during an incident.
Early access
Let it take the next conversation
Connect one channel, point it at the help content you already have, and see what it answers, resolves, and hands to your team on its own — starting tonight.
No credit card required.Setup takes about five minutes.
What you get today
- Free for the whole early-access period, with no contract to sign.
- Chat, calls, email, WhatsApp, Facebook, and Instagram in one queue.
- Answers, tickets, and follow-up actions handled end to end — escalated with the full history when they are not.
- GDPR-aligned handling, every subprocessor listed, encryption in transit and at rest.